My latest email sent to Mariella at KIA Consumer Assistance ten days ago. As of today, not even the decency of a reply. Their Consumer Affairs department sucks!
Mariella,
The last email I received from you concerning my rear climate control problem was on 04/15/2019. My last attempt for a repair at the dealership where I purchased the vehicle was on 06/18/2019. It's a 100 mile roundtrip for me to go to that dealership. Basically, they told me it's a software problem, and hopefully a "patch" will come out at some point in the future. As you can see, I've tried to be as patient as I can about this electrical/software repair problem, as it's now 11/04/2019. Unfortunately, since I've first communicated with you on 04/02/2019, and my initial contact with KIA Consumer Assistance Center on 03/15/2019 (just three days after I purchased the vehicle) the electrical/software problem has gotten exponentially worse. What was happening once, or twice a day, is now happening almost every time I start the vehicle. This thing that is happening is more than just a little annoying, and with the upcoming winter in upstate New York, I don't want to have to deal with this. At this point I'm pleading with you for any help, assistance, or just plain information as to what is going on. Please don't send me back to the dealership again, as they have no idea how to solve this, and refer me back to you for any possible solution. There are now many new Telluride owners on the Telluride Forum experiencing this same problem. Surely your technical solutions department has at lease a heads up on this by now. All I'm asking from you is for some information that you are aware of and at least searching for some kind of future solution on this persistent problem. Please give me at least something, anything for a sliver of hope that this can be repaired before my warranty expires. Thank you again for your anticipated assistance with this. Regards. Joe
