CONSISTENT TROUBLE WITH REAR CLIMATE CONTROLS

[thebad35]

I have just sent a second notice to KIA concerning a continuing problem I am having with the rear climate controls on my Telluride. KIA was suppose to respond to me within 48 hours, and that was over a week ago. I was hoping someone on this KIA forum might be able to direct me to a better way to get their (KIA's) attention. I've had it to the dealer already for an attempted repair, but they struck out, because they think it's a vehicle software problem, and a software patch hasn't been issued yet. I'm posting this here, just to give all of my fellow Telluride owners a heads up on some possible future problems with the electrical/software systems in this new vehicle. The email I sent, and the attached photo of the affected area are listed below.

"I bought this vehicle on 03/12/2019. The rear climate control refuses to stay turned off. I used all the correct steps listed in the vehicle manual to turn off (disable) the rear climate control button. I did this in conjunction with using all of the assigned controls on the front panel on the dash, the front monitor (plus I activated the "Locked Control" button on this monitor) and the rear climate control panel that's located in the ceiling over the second row captains chairs. When it activates on its own, it always ends up at fan speed 2 (of 6) and in the "Face-Level" mode. It never varies from these settings. My problem is the rear climate control will not stayed turned off. It deactivates (turns off) for intermittent periods of time, and then mysteriously turns on again at the settings I listed above. Also please note that there's no explanation anywhere in the vehicle manual what the function of the locked control button is. I'm left to assume what it does, but it most certainly doesn't keep the rear climate control off when it's activated. I don't want it running unless I actually need it, as it's more than a little annoying to hear the constant fan noise, and is a needless draw on the vehicle's electrical system. I'm at a loss how to keep it turned off, and would appreciate any advice, or repair you could make so that it works as it was designed to.

Attached is a photo of the Rear Climate Control settings it continually resets to, after both the front and rear panels are turned off. How can this be happening, as I certainly don't want it running in the rear of the Telluride at all times. Also, what is the "Lock Control" button for? There's is no explanation anywhere in the vehicle manual. Joe"




View attachment 337

Hi Joe this has happened to me once but after disconnecting the car battery for 15 min it disappered and never again as it clears the memory for the BMC

just give it a try and see if it will work you as well

 

[Horsehill]

I have this same problem.
Did anyone get a solution yet?

 

[Nubianqueen28]

Thank you for your reply. My first request to them was on April 2nd, and the second one today. I'm trying to be patient, but with a new model that just came out, you would think they would want to tamp down any initial production concerns with a reasonably quick reply. Obviously, I was wrong.

They seem to have a problem getting back to people which is concerning, meaning that there are a lot of problems to address. I had an issue with a 2021 Telluride, went through corporate, not satisfactorily and then traded in for a 2022. Now I'm having issues with the heat climate in the car. I'm beginning to think me and Kia are incompatible astrological signs!!!

 

[dikoeca]

Hi. I'm new to this forum and joined to get help with an on-going problem with my 2021 Telluride. About a year ago, I started having problems with the rear climate controls coming on at completely random times and could not be controlled on the front monitor panel. I could turn the engine off but the car stayed in Accessory mode and would not shut off. I figured out some things to do to get it out of Accessory mode and continued to drive it until I could get a service appointment. When I took it in for service, they said they could not duplicate the problem and sent me off with no answers or suggestions. Car was still under warranty. So, I continued to drive it and the problem continued until last week. I spent hours trying to get the car to turn off with no luck. I took it to another dealership to see if they could disconnect the rear climate system or pull a fuse or something so I could drive it until I could get the car in for a service appointment. No. A factory reset, pulling the fuse, nothing would shut the car off. Now my car has been in the shop for several days and I'm paying for a rental car. I talked to the service manager today and he said they have no idea what is going on and it could take weeks to figure it out. I've read lots of posts about similar problems with the Telluride but no one at the dealership seems to be aware of any problems. I'm desperate to get this resolved before I'm overwhelmed with costs. To add insult to injury, I called the first dealership I went to get the record for my visit as proof it was reported while under warranty. The service manager I dealt with said the dealership has changed hands and there is no record of them seeing my car. Shouldn't there have been a record even if the dealership was sold and the outcome was a 'could not duplicate'? Any advice or suggestions would be greatly appreciated.