Kia Telluride Issues

[captmorgan1]

Capt do you work for Kia? If you do can you share the part numbers for both SX and regular headlights? I think this might come in handy for those who want to swap them out.

I have good Kia contact and I can tell you it is not cost effective to swap them out the SX lamp is $1166.00 ea. And does not include labor, while you may think this is high other cars with LED technology are about the same or more, the other headlamp is $788.00 ea.
I hope this helps.

 

[captmorgan1]

After giving the dealer a chance your best bet would be to contact consumer affairs.

 

[captmorgan1]

I have good Kia contact and I can tell you it is not cost effective to swap them out the SX lamp is $1166.00 ea. And does not include labor, while you may think this is high other cars with LED technology are about the same or more, the other headlamp is $788.00 ea.
I hope this helps.

Also I’m sure aftermarket will have something out soon for the Telluride and that will be much cheaper.

 

[Davep]

I have good Kia contact and I can tell you it is not cost effective to swap them out the SX lamp is $1166.00 ea. And does not include labor, while you may think this is high other cars with LED technology are about the same or more, the other headlamp is $788.00 ea.
I hope this helps.

Thanks for the info captmorgan1, I didn't realize they cost that much. Guess I'll wait until something is release for the aftermarket.

 

[cheeks80]

Anyone have similar issues where the seats rub?
View attachment 402 View attachment 403

What is the issue here ?

 

[Jsk1974]

That's very scary to drive a vehicle where you can't open a door. Tell the dealer to provide a comparable vehicle or you will rent one and expense to them. Keep calling Kia corporate every day; if you were in So Cal, I'd suggest you simply drive there. If you financed thought Kia, Kia corporate could also give you a payment or two as a good-will gesture.

You always have the nuclear option to report the issue to NHTSA (www.nhtsa.gov) You are completely justified due to the fact that the passenger side of the vehicle cannot be opened from either the inside or outside of the vehicle which constitutes a safety hazard. Be sure to document everything. I really want this vehicle to succeed, but Kia needs to step up and take this matter seriously and nip the problem in the bud in the event other vehicles are or may become affected due to a parts or assembly issue. Another owner had the rear pano roof leak into the vehicle and Kia is replacing the car for them. Although you aren't experiencing water damage, your problem is no less serious (I'd say it's even more!!) Good luck

Kia still hasn’t called me back. I’m so upset. I’m driving to shore tomorrow and have to crawl over the driver seat to get to the passenger seat. This is so ridiculous. I realize they are busy, but apparently this is how their customer service works after paying $42k for a brand new car?!?! 😫

 

[Tim-in-CA]

Kia still hasn’t called me back. I’m so upset. I’m driving to shore tomorrow and have to crawl over the driver seat to get to the passenger seat. This is so ridiculous. I realize they are busy, but apparently this is how their customer service works after paying $42k for a brand new car?!?! 😫

Keep calling them daily. Another route is to call your local TV’s I-team and explain the situation to them. Kia doesn’t want bad press over this.

 

[telluride]

I bet the news would love to hear a story about this especially since it's a family car with young passengers. The dealer could have at least put you in a loaner until it's fixed. Shame on Kia.

 

[Jsk1974]

Keep calling them daily. Another route is to call your local TV’s I-team and explain the situation to them. Kia doesn’t want bad press over this.

I just filed a complaint with NHTSA also. Thanks for that info! Kia had a chance to call me back by now but they chose not to, so now I’m going this route too.

 

[Jsk1974]

I bet the news would love to hear a story about this especially since it's a family car with young passengers. The dealer could have at least put you in a loaner until it's fixed. Shame on Kia.

Couldn’t agree more! Thank you 😔

 

[Tim-in-CA]

I just filed a complaint with NHTSA also. Thanks for that info! Kia had a chance to call me back by now but they chose not to, so now I’m going this route too.

It’s really too bad Kia is forcing you down this path. But ultimately yours and your passengers safety comes first. Let us know the outcome of the resolution

 

[Jsk1974]

It’s really too bad Kia is forcing you down this path. But ultimately yours and your passengers safety comes first. Let us know the outcome of the resolution

I totally agree. I’ll post the outcome. Thanks for suggestions 👍🏻

 

[TelluTerri]

Kia still hasn’t called me back. I’m so upset. I’m driving to shore tomorrow and have to crawl over the driver seat to get to the passenger seat. This is so ridiculous. I realize they are busy, but apparently this is how their customer service works after paying $42k for a brand new car?!?! 😫

Good luck to you Jsk1974, hope all this gets resolved.

 

[Jsk1974]

Good luck to you Jsk1974, hope all this gets resolved.

Thank you!!

 

[Wayne33]

Engine overheated today -had to stop and park for 45 minutes
Have appointment at dealer monday
Was using Eco drive mode not super hot out in bumper to bumper traffic for 30 minutes ac on

Kim, did you ever hear back on what was causing the overheat?

 

[arcTelly]

What is going on with Kia, why they are not responding to @Jsk1974 , I have placed my order recently that's making me rethinking to keep my order and take my money somewhere else.

 

[Jsk1974]

What is going on with Kia, why they are not responding to @Jsk1974 , I have placed my order recently that's making me rethinking to keep my order and take my money somewhere else.

Thank you!! I’m in disbelief that this in not a safety priority to them! 😞🤯

 

[emj123]

As a first-time Kia customer, this lind of shit really pisses me off. Nobody is perfect and things DO happen, but it's HOW you deal with those things that determine how I feel about a company, and if this is how Kia treats customers, I would be hesitant to do business with them again.

 

[Floride]

Thank you!! I’m in disbelief that this in not a safety priority to them! 😞🤯

The quickest way to get Kia's attention is to make a video and upload to both YouTube and spread it via social media, once it garners enough views Kia isn't going to want the negative publicity.

 

[Jsk1974]

As a first-time Kia customer, this lind of shit really pisses me off. Nobody is perfect and things DO happen, but it's HOW you deal with those things that determine how I feel about a company, and if this is how Kia treats customers, I would be hesitant to do business with them again.

Exactly!! I couldn’t agree more. I just wanted them to respond promptly. Customer service sucks anymore in this world.