Windshield

[Kevinbrian]

Is anybody else having issues with crack in windshield

 

[James]

The search function is you friend.

 

[rsteve06]

I just purchased one, and read multiple reports on the NHTSA website of reported cracked windshields. It's clearly a problem with this model.
https://www.nhtsa.gov/vehicle/2020/KIA/TELLURIDE/SUV/AWD

 

[James]

I just purchased one, and read multiple reports on the NHTSA website of reported cracked windshields. It's clearly a problem with this model.
https://www.nhtsa.gov/vehicle/2020/KIA/TELLURIDE/SUV/AWD

Why not "read multiple reports" before you purchase? If its clearly a problem why did you buy it?

 

[rsteve06]

Why not "read multiple reports" before you purchase? If its clearly a problem why did you buy it?

That is a very valid point! I didn't even think to check the NHTSA site before buying a vehicle. Lesson learned. I think that NHTSA link provides a good answer to the question being posted?

 

[NWTelluride]

I just purchased in January and in February I received a Customer Satisfaction Initiative congratulating me on my purchase and alerting me to the windshield issue. It states that in an effort to ensure customer satisfaction, Kia will replace my Tellurides windshield as a goodwill gesture should it chip and crack thereby preventing repair of the chip while they continue to investigate the issue. Very impressed

 

[bogiediver]

Kia is covering this issue

 

[loweboy]

I had mine replaced last week , it developed a tiny hairline fracture as the result of a small stone chip . I had received a letter stating this could be an issue back in November 2019 . Last week it became visible as the water was running down and abruptly ran off in either direction sideways .Barely visible . The dealer informed Kia Canada and provided a few pictures , they quickly responded with a full warranty coverage statement . My dealer had me back 2 days later, and replaced it with a new Kia factory windshield . Very happy with the service . Bonus, having fresh glass after 1 year of road abuse .

FYI , the glass specialist they brought in said it was " fracturing as he removed it near the corners, something he had never seen before " It was an obvious defect .
Also for anyone interested my Telly was 8489 off the line , as per VIN

 

[Maxfli]

Love my T-Ride, but just had my 2nd windshield broken by a small object on the highway. The first time was was 10/25/2019. I reported the issue to Kia Customer Service, but was advised that cracked windshields was not a covered expense. The windshield was replaced by Safelite using a windshield with the KIA logo. The cost of the replacement was $1,540 and was covered by my insurance company AIG.
The second crack occurred yesterday 8-10-2020. I took the vehicle in to a Kia dealer, and a claim has been submitted. It is my understanding that the glass will be replaced by KIA at no cost to me.
The service advisor also advised me that it would not be covered if it happens again. I have not located any articles that advise that this issue has been solved. I hope that the KIA service advisors understanding is not correct. I drove a Sequoia for 190K miles and repaired several chips, but don’t remember ever replacing the glass.
I love my KIA, and haven’t had a single other issue. I sure hope they get this figured out and eliminate this issue.

 

[Sandra]

I had mine replaced last week , it developed a tiny hairline fracture as the result of a small stone chip . I had received a letter stating this could be an issue back in November 2019 . Last week it became visible as the water was running down and abruptly ran off in either direction sideways .Barely visible . The dealer informed Kia Canada and provided a few pictures , they quickly responded with a full warranty coverage statement . My dealer had me back 2 days later, and replaced it with a new Kia factory windshield . Very happy with the service . Bonus, having fresh glass after 1 year of road abuse .

FYI , the glass specialist they brought in said it was " fracturing as he removed it near the corners, something he had never seen before " It was an obvious defect .
Also for anyone interested my Telly was 8489 off the line , as per VIN

Hi, we purchased our Telluride in March 2020, we developed a small crack on the window shield. We were wondering if you received a recall letter from KIA indicating this is a problem if so please post the letter. if you don’t mind please let us know which dealer you go to. Thank you

 

[ucinn]

According to others, you don't need the letter, just go in and they should replace it free. You can go to any Kia dealer to have this done.

 

[Sandra]

According to others, you don't need the letter, just go in and they should replace it free. You can go to any Kia dealer to have this done.

Thank you for your reply. We did contact KIA Canada Head Office and they told us they would not cover this, we would have to pay it ourselves. Also they pleaded ignorance of this issued with the Telluride even though we told them it was documented with KIA owners in the US. Both the customer service agent and her manager refused to help us. At this point I am not sure where we can go. We are not getting after care service that you expect from KIA

 

[sknuts82]

I worked at a Kia Dealer until recently. You do not need the letter. We were replacing Telluride windshields thru Kia Warranty for owners with or without the letter that was mailed to the early buyers.

 

[thecurlydiva]

My windshield got hit by a rock on the way into work. 8 hours later the chip had splintered into 3 different cracks. Took it to the dealership and it will be replaced for free. I was told several times to make sure and bring the letter with me when I get the work done.

 

[ltuw2000]

Has KIA fixed the windshield issues? If so when did they fix it?

 

[thecurlydiva]

Has KIA fixed the windshield issues? If so when did they fix it?

I asked when I picked up my car and the service tech had no clue. I also received a call from my dealership asking for a letter address to me and not the generic one that I found on this website.

 

[greasy]

Kia replaced my windshield yesterday, it had a small spider crack from a stone chip in it that normal repair technique did not fix. I had received a letter, but the dealership was not aware of the issue until I gave them the letter. When they checked into it, they discovered that Kia was indeed standing behind its vehicles and would replace the windshield free. Had to wait several weeks for a windshield to become available and be shipped to my dealer. Kia and my dealership have both been wonderful to deal with. BTW, this is my first Kia and I could not be more pleased with the whole experience - even after paying sticker price!

 

[zwanzon]

+1 - I got my windshield replaced for free under warranty and I did not need a letter. It started as a tiny chip on HWY 5 and 4 hours later it grew from top to bottom. Kind of scary actually traveling from SoCal to NorCal and watching it grow every 20min.

 

[Jendankris]

Is anybody else having issues with crack in windshield

Just had a crack on my windshield, havent even met my 2 year mark only has 15,000 miles. Its gonna cost me alot to fix if anyone has more information llease let me know.

 

[Pat]

KIA notified me regarding a potential issue with the lamination in the windshield on our 2020 Telle and to take it to the dealer for their evaluation or could take it to safelite or similar pay for it yourself and send KIA the receipt and they would reimburse you for the replacement. With our Telluride, when facing bright sunlight, we'd see all kinds of marks and issues in the glass. If it wasn't bright sunlight, it was hard to see and taking a picture with an iphone didn't show the defects. after a couple visits to our dealer finally a clear sunny day and the customer care folks saw the defects and agreed and got approval from KIA to replace the front windshield. The Dealer had our car for 3 days and after the 2nd day agreed to provide us with a loaner vehicle as they kept our Telle over the weekend. I understand there was time needed to let the adhesive dry properly then it was an issue calibrating the cameras etc... with all the technology in newer vehicles, nothing is easy. Not a pleasant thought to pay $1,500 for a replacement windshield. Don't follow semi's or dump trucks if you can avoid it.