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Voice recognition issues

Duffy

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Massachusetts
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I’m having issues with my voice activation with my 2021 Telluride. It’s seems when I try to make a phone call using the voice recognition, it doesn’t always work. When I try to call people, it’s saying it didn’t understand and I should try again. But I get the same result. But some contacts have no issues. Why can I call some people, and not others? The navigation aspect seems to be fine. Has anyone else had this issue? And better yet, can you suggest a cure for it??
 

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