I recently purchased the black crossbars for my 2022 Telluride from OMAC U.S.A. Inc in Texas. After installation I returned home to find that one of the locking covers was missing. I contacted Omac and sent a photo and an explanation. The representative contacted me online within minutes and said the missing part was available and would be shipped immediately. The part was in my mailbox in two days and I believe that great customer service like this deserves great recognition, especially these days. BTW the crossbars are an excellent addition to the Telluride and were easy to install.