Great news everyone, Kia just issued a Customer Satisfaction Initiative for the windshield issue.
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Dear Kia Telluride Owner:
Congratulations on the purchase of your new 2020MY Kia Telluride! We packed the Telluride with all the things you need for life's adventures-powerful performance, exceptional handling, and signature Kia technology-so you can get everything you want out of it and then some.
We're writing to let you know that as part of our ongoing monitoring of Telluride Performance, we have identified that in some instances, customers have reported windshield chipping followed by extensive cracking within a short period of time, thereby preventing repair of the chip.
Your vehicle's 2020 warranty specifically excludes coverage for broken, chipped, scratched or damaged window glass due to outside influence. However, as you are a valued customer, Kia would like to provide you with repair support should you encounter the issue described above.
What Will Kia Do?
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Dear Kia Telluride Owner:
Congratulations on the purchase of your new 2020MY Kia Telluride! We packed the Telluride with all the things you need for life's adventures-powerful performance, exceptional handling, and signature Kia technology-so you can get everything you want out of it and then some.
We're writing to let you know that as part of our ongoing monitoring of Telluride Performance, we have identified that in some instances, customers have reported windshield chipping followed by extensive cracking within a short period of time, thereby preventing repair of the chip.
Your vehicle's 2020 warranty specifically excludes coverage for broken, chipped, scratched or damaged window glass due to outside influence. However, as you are a valued customer, Kia would like to provide you with repair support should you encounter the issue described above.
What Will Kia Do?
- In an effort to ensure customer satisfaction, Kia will replace your Telluride's windshield as a goodwill gesture should it chip and crack thereby preventing repair of the chip while we continue to investigate this issue.
- Please note that damage caused to your windshield due to a vehicle collision will not be covered under this initiative.
- Kia will provide you with alternate transportation for the duration of the windshield repair, if necessary.
- If you have encountered any out-of-pocket expense associated with your issue previously, you may be eligible for reimbursement of that repair upon receipt of back-up documentation/receipts for thosr expenses.
- Should you experience the above described condition and your windshield needs replacement because it is not repairable, please contact your local authorized Kia dealer and schedule an appointment. Bring this letter to the appointement and provide it to the dealer for reference.
- To find your nearest dealer, visit www.kia.com and click the Find Dealer button in the upper right corner.
