I hear that and have also had similar frustrating experiences with Genesis. I know Hyundai is trying create a luxury brand here, but being an early adopter you're really the guinea pig having a horrible experience while they flush everything out.
Both the Stinger and the Telluride have attracted a lot first time buyers like myself. I can tell you after having owned Audis for the last 10 years, the dealer experience was a major turn off for me and I almost left without buying. Kia really needs to focus on training their dealers to operate more like a luxury brand if they want to compete in this segment.