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My latest email sent to Mariella at KIA Consumer Assistance ten days ago. As of today, not even the decency of a reply. Their Consumer Affairs department sucks! Mariella, The last email I received from you concerning my rear climate control problem was on 04/15/2019. My last attempt for a...

My latest email sent to Mariella at KIA Consumer Assistance ten days ago. As of today, not even the decency of a reply. Their Consumer Affairs department sucks! Mariella, The last email I received from you concerning my rear climate control problem was on 04/15/2019. My last attempt for a...

Unfortunately no. I have been back to the dealer twice and contacted KIA's consumer affairs department with no tangible results. In addition, the rear climate control now activates itself several times a day when I'm driving. I'm being told by my dealership that eventually some kind of software...

The cars and SUVs they manufacture are very well made (as confirmed by Consumers Reports annual April auto edition). All interactions (with the exception of this one) with my KIA dealership have been excellent. This is definitely an anomaly in my long history of buying their vehicles. Any...

Pop. I apologize for not replying to your question sooner. I missed seeing it on the forum thread. No. Unfortunately, I continue to hit a stone wall with KIA's consumer assistance and the dealership. No one seems to take what I'm saying seriously enough to even get back to me (see my latest...

Thank you for asking about this again. Unfortunately, no. My latest attempt to get some worthwhile information about the problem (I've given up on an actual repair any time soon) was made a third time on May 23rd, to the dealership where I bought it.That doesn't even count my six previous...

Darryl, I wish they (KIA) were "all over this." Fortunately, they keep contacting me ( a half dozen times now, by email and phone), unfortunately they keep going back to first base every time I talk to, or reply to someone from their Consumer Assistance department. I keep having to explain to...

Dave, I wish they (KIA) were "all over this." Fortunately, they keep contacting me ( a half dozen times now, by email and phone), unfortunately they keep going back to first base every time I talk to, or reply to someone from their Consumer Assistance department. I keep having to explain to...

Thank you for posting this! I've looked extensively on all the usual web-sites and found nothing. I've already dropped mine once on the hard pavement, and it appears to have survived the fall. The next time, I won't be as lucky. Thank you again Tim, for this information! :-)

No they did not. The two people I spoke with (one on the phone, the other by email) just acknowledged my inquiry, but never confirmed it as an actual problem. They actually stated my problem as a question. Ridiculous! I think they're still in denial, that something is actually wrong with their...

Thank you for your reply. Yes, and after two weeks I've finally heard from them.

New update. For the half dozen new Telluride owners that I've heard from on this forum, and that are currently experiencing the same problem I am, I would like you to know that I have finally heard from KIA's Consumer Assistance Center. There's been several phone calls and emails exchanged, and...

I'm sorry to hear you are having the same problem. You're one of several new owners that I've now heard from with the same identical problem. I finally heard back from KIA after almost two weeks. I had a phone call from their Consumer Assistance Center, and also an email from the same. Both the...

Thank you for your reply. Yes. I have checked twice, also referring to my assigned case numbers. To date, I have heard nothing by email, or my cell phone number. I'm also not the only one experiencing this same problem. I'm afraid there are going to be many others in the near future. :-(

I have just sent a second notice to KIA concerning a continuing problem I am having with the rear climate controls on my Telluride. KIA was suppose to respond to me within 48 hours, and that was over a week ago. I was hoping someone on this KIA forum might be able to direct me to a better way to...

I had some trouble getting past the initial setup with the app, but expect to try it again later today.

Thank you. I will keep you posted for sure.

Thank you for your reply and information on how to temporarily disable the rear climate control module. I'll definitely try it, if I don't hear from KIA in the near future.

Thank you for your reply and suggestion. I'll put up with it for now, until I finally hear from someone in KIA who knows what they're talking about. To date, that still hasn't happened. :-(